Missed calls, leads that sit, quotes nobody chased, customers who drifted. We build the agent, the workflow or the app, connect it to the tools you already use, and keep it running. Same engine that runs Pluff's Google rankings work.
Agent: it answers and acts on its own, inside limits you set. Workflow: something that used to need you now runs on a schedule or a trigger. App: a tool built around how your business actually works.
When you can't pick up, the caller gets a text within seconds with who you are, when you'll call back and a link to book. The lead stays yours instead of calling the next number.
How it worksAgentEvery form fill, Google message or DM gets a real reply in about a minute, day or night, in your words, with the right next step. Not a canned autoresponder.
How it worksAgentAnswers the questions you answer forty times a day (hours, pricing ranges, do you do X), books the appointment, and hands anything unusual to a person.
How it worksWorkflowEvery estimate gets followed up on a schedule you set, stops the moment the customer answers, and tells you which ones went cold.
How it worksWorkflowCustomers who haven't been back in a while get a short, honest note from you. Not a campaign, one message at a time.
How it worksAppThe spreadsheet you're fighting, the clipboard on the truck, the thing you do in three apps that should be one. Built for you, on your phone, with your data.
How it worksHVAC, plumbing, roofing, med spas, dental, law, property management, salons, and anyone in the Charleston area whose phone and inbox are the front door. If one job is worth hundreds or thousands of dollars, catching the ones that slip through adds up fast.
If customers can't find you, there's nothing to automate. getpluff.com handles the Google side: your profile, your website, your reviews, and a weekly map of where you rank, block by block.
One or two sentences on the thing you'd hand off if you could. We'll reply with what we'd build, how long, and roughly what it costs.