Every form fill, Google message or DM gets a real reply in about a minute, day or night, in your words, with the right next step. Not a canned autoresponder.
Leads go cold fast. Whoever answers first usually gets the job, and nobody can watch every inbox at 9pm.
What you need: Access to wherever leads come in: your form, your inbox, or your messaging accounts.
A sentence on how speed to lead would help, and what you use today. We'll reply with a straight answer.