Answers the questions you answer forty times a day (hours, pricing ranges, do you do X), books the appointment, and hands anything unusual to a person.
The same handful of questions eats hours every week, and each one interrupts the work that pays.
What you need: Your common questions and answers, and your booking tool if you want it to book.
A sentence on how front desk agent would help, and what you use today. We'll reply with a straight answer.